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Frequently Asked Questions:

General Ordering Shipping Returns Gift Cards Technical

Need to send something back but are not sure how to or where to send it? Need some information about our return policy? Check out our returns section for some quick answers.

How long do I have to return something?
How do I return an item?
What is Premier Designs Incentives mailing address?
How can I check on a return?
If I misplaced my pack slip/return form, what should I do?

 


How long do I have to return something?
You have thirty days from the date the merchandise was received to return the product(s).

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How do I return an item?

  1. Ensure that your return meets the requirements in our return policy.
  2. Download and complete the Return Form by clicking here. Enclose this return form with your item.  Please be sure to fill in all information, including the reason for your return and if you'd like to receive a replacement or refund.
  3. Repack all contents in the original packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.
  4. Cover/remove all original shipping labels on the box or package.
  5. Use the return address provided on the Return Form and take the packaged item with your return form enclosed to a carrier of your choice.

Optional: insuring the item for full value of the return merchandise. Premier Designs Incentives is not responsible for lost or damaged returns.

For returns, credits to a credit card will be applied upon processing, but may not appear on your statement for one or two billing cycles.

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What is Premier Designs Incentives mailing address?
3151 Justin Rd.
Flower Mound, TX 75028

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How can I check on a return?
For information about your return(s), please contact us by calling our Customer Service at 1 (877) 355-3285 or sending an email to info@premierdesignsincentives.com.

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If I misplaced my pack slip/return form, what should I do?
No problem! Print out and use our handy Return Form by clicking here, available here online, and follow our normal return steps above..

Note: Premier Designs Incentives is not responsible for lost or damaged items sustained during the shipping process.

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